Direct Support Professional (DSP) – Outpatient Behavioral Health Services Job Title: Direct Support Professional (DSP)
Department: Behavioral Health Services
Reports To: Clinical Supervisor/Program Manager
Location: North Carolina
Employment Type: Full-Time / Part-Time Position Summary The Direct Support Professional (DSP) provides community-based and outpatient behavioral health support services to individuals with mental health, substance use, intellectual/developmental disabilities (I/DD), and co-occurring disorders. The DSP assists individuals in achieving personal goals, developing independent living skills, improving social functioning, and accessing community resources while promoting recovery, wellness, and self-determination. Services are delivered in accordance with North Carolina regulations, agency policies, person-centered planning principles, and ethical standards of care. Essential Duties and Responsibilities • Provide direct support services to individuals receiving outpatient behavioral health services. • Assist individuals in developing and maintaining daily living skills, including personal care, budgeting, meal preparation, household management, and community integration. • Support individuals in implementing person-centered goals identified in treatment plans and service plans. • Monitor and document client progress toward goals and objectives. • Facilitate skill-building activities related to communication, social interaction, emotional regulation, and independent living. • Assist clients in accessing community resources, healthcare appointments, educational opportunities, employment services, and recreational activities. • Maintain professional boundaries and therapeutic relationships with clients and families. • Observe and report behavioral, emotional, and physical changes to supervisors and treatment team members. • Respond appropriately to crisis situations and follow established crisis intervention procedures. • Complete service documentation accurately and within required timeframes. • Participate in team meetings, supervision sessions, and required trainings. • Ensure compliance with North Carolina Department of Health and Human Services (NCDHHS) regulations, Medicaid requirements, and agency policies. • Transport clients as needed using agency-approved vehicles or personal vehicles in accordance with agency policy. • Maintain confidentiality and protect client rights in accordance with HIPAA and applicable regulations. Required Qualifications • High School Diploma or GED required. • At least 18 years of age. • Valid North Carolina driver's license with acceptable driving record. • Reliable transportation and proof of automobile insurance. • Ability to pass criminal background checks and other required screenings. • Strong communication, interpersonal, and organizational skills. • Ability to work independently and as part of a multidisciplinary team. • Basic computer skills and ability to complete electronic documentation. Preferred Qualifications • Associate's or Bachelor's degree in Human Services, Psychology, Social Work, Counseling, or a related field. • Experience working with individuals experiencing mental health, substance use, or developmental disability challenges. • Certification in CPR, First Aid, and crisis intervention techniques. • Knowledge of person-centered planning, trauma-informed care, and recovery-oriented practices. Physical Requirements • Ability to stand, walk, bend, lift, and assist individuals as needed. • Ability to travel throughout the community to provide services. • Ability to respond effectively during behavioral health emergencies. Core Competencies • Compassion and empathy • Professionalism and ethical conduct • Cultural competence • Problem-solving and critical thinking • Documentation and organizational skills • Crisis management • Team collaboration • Person-centered service delivery Work Environment Services are provided in community settings, client homes, and other approved locations throughout North Carolina. The DSP may work flexible schedules, including evenings and weekends, based on client needs and program requirements. Equal Employment Opportunity Statement The organization is an Equal Opportunity Employer and is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law. Salary Range: $14–$16 per hour (based on education, experience, certifications, and geographic location within North Carolina).